Show Notes
In Part III of The Mission-Function Vertical Axis, Dr. Rutland explains why the confusion between function and purpose ALWAYS erodes good customer service.
In Part III of The Mission-Function Vertical Axis, Dr. Rutland explains why the confusion between function and purpose ALWAYS erodes good customer service.
November 10, 2020
Everyone’s life is, to some extent, a roller coaster. King David’s life careened up, down and sideways from crisis to victory, to the mountain...
October 29, 2020
The Leader’s Notebook airs once a week every Tuesday. With a historic watershed election only days away and the United States in such turmoil,...
September 26, 2023
In today's episode of the Leader's Notebook, Dr. Mark Rutland discusses Yom Kippur, also known as the Day of Atonement, which ended Monday night. ...
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