Show Notes
In Part III of The Mission-Function Vertical Axis, Dr. Rutland explains why the confusion between function and purpose ALWAYS erodes good customer service.
In Part III of The Mission-Function Vertical Axis, Dr. Rutland explains why the confusion between function and purpose ALWAYS erodes good customer service.
April 14, 2026
In this episode of The Leader’s Notebook (Ep. 308), I take you to one of the most unusual and powerful pictures of salvation in...
00:35:51
February 09, 2021
Ever wonder why some people seem to repeat behavior patterns over and over again which cause others to reject them? We have all seen...
November 01, 2022
Join Dr. Mark Rutland for this two-part series as he draws insightful parallels between the sport of boxing and dealing with two of the...
