Show Notes
In Part III of The Mission-Function Vertical Axis, Dr. Rutland explains why the confusion between function and purpose ALWAYS erodes good customer service.
In Part III of The Mission-Function Vertical Axis, Dr. Rutland explains why the confusion between function and purpose ALWAYS erodes good customer service.
July 19, 2022
In celebration of the second anniversary of The Leader’s Notebook, Dr. Rutland is teaching a series called CHARACTER MATTERS, based on his extremely popular...
May 06, 2025
In this moving two-part series, Dr. Mark Rutland turns our attention to the women of Scripture—how they saw, what they carried, and how God...
00:44:27
May 04, 2021
No turnaround can divorce entirely from the organization’s past, nor should it. As Dr. Rutland points out, the challenge is to honor the past...
