Show Notes
In Part III of The Mission-Function Vertical Axis, Dr. Rutland explains why the confusion between function and purpose ALWAYS erodes good customer service.
In Part III of The Mission-Function Vertical Axis, Dr. Rutland explains why the confusion between function and purpose ALWAYS erodes good customer service.
March 16, 2021
Servant leadership is a hot topic among those who teach leadership. Even so, there remain many misconceptions about what it is and definitely about...
January 05, 2021
COURAGE TO BE HEALED is Dr. Mark Rutland’s newest book (his 19th). With this episode, he begins a nine-week series on the search for...
September 15, 2020
Among the aspects of communication damaged by the modern age, dialogue may be the most abused. This episode teaches five essential keys to successful...
